Personal Summary: Mark is a global authority on EX, advising new CHROs on their people and culture strategies, as well as organisational mission, values, and culture.
Country: United States of America
Qualifications: BS – Colorado College
JD/MBA – University of Colorado
JD/MBA – Boston College, Carroll School of Management
Detailed Biography: Mark has extensive experience in various aspects of HR, but particularly in the area of Employee Experience (EX). He is a trusted leader, advisor, speaker, and consultant to many organisations, and was Airbnb’s Global Head of Employee Experience from 2013 to 2018. He has also held positions and advisory roles at organisations such as Best Buy, Levi Strauss & Company, Gap Inc., Technicolor, Allbirds, and is a Senior Faculty member at the Josh Bersin Academy.
At Airbnb, Mark and his team pioneered the shift from HR to Employee Experience, which created significant changes in the way organisations globally are looking at expanding the HR function to focus on the entire employee journey. Glassdoor recognized the company by by naming Airbnb the #1 Place to Work in 2016.
Mark has been actively involved in giving back, including helping organisations enable their employees to help those less fortunate through volunteering programs and community involvement. He served on the Gap Foundation Board of Directors, as well as the Board of First Graduate, a non-profit which helps those who are first in their family to attend and graduate college.